Refund Policy

Refunds are issued after an eligible cancellation, return or product issue has been reviewed. Approval depends on the order status, product condition and the circumstances described in our Return Policy.

How refunds are issued

Approved refunds are normally returned to the original payment method. Once Privamour submits a refund, the payment provider or financial institution controls how long it takes to appear. Currency conversion, bank processing and pending authorisations can affect the final timing.

Amounts and shipping charges

The approved amount will be explained before processing. Original shipping charges and return shipping costs may be non-refundable unless the item was damaged, defective, supplied incorrectly or applicable law requires another outcome. Discounts and order-level promotions are recalculated when only part of an order is refunded.

Questions about a refund

If an approved refund has not appeared after your payment provider’s normal processing period, contact the provider first and then send us the order number and refund details through the contact form. This policy does not limit mandatory consumer rights.